• Customer Care Representative (English / German)

    • 40 uur
    • Helmond

    Personato is looking for a Customer Care Representative for our customer. Have you just graduated or are you looking for the 2nd step in your career? Then get in touch with me!

Functieomschrijving

We are looking for a Customer Care Representative for an international organization in the Helmond region. As a Customer Care Representative you ensure excellent service, you amaze all customers and surpass their expectations. Whether they contact you via phone or email, you always know what to do, and you do it with a smile. The key responsibilities for this function are:

  • You ensure orders (which come in by phone, mail or EDI) are being processed in the ERP system in a correct way. You follow the order from A to Z;
  • You monitor the back order file of customers, you inform them about new products, delivery times, products/price changes and do everything in your power to encourage sales;
  • You handle all administration (invoices, claims, credit notes, etc.) in an accurate but quick way;
  • You answer questions and complaints via telephone, e-mail with customized solutions;
  • You work with ERP and CRM systems to answer all questions, register and plan follow up activities;
  • Since you’re the one answering all questions you’re the right person to propose improvements for products and services.
Functie-eisen

We are looking for an energetic Customer Care Representative with preferably affinity with customer care/ service. You also have;

  • You have excellent communication skills and know how to use them;
  • You are empathic and flexible. You know how to handle every situation and can comfort our customers when necessary;
  • Your German & English is on point, (near) native, both oral and written;
  • You’re always one step ahead and dare to take the initiative;
  • You are available 40 hours per week.
Organisatie- en afdelingomschrijving

Our client is an internationally oriented organization and supplier of various major brands. The office building is easily accessible from Eindhoven, Weert and Helmond.

Arbeidsvoorwaarden

Our client offers a market conform salary and the opportunity to develop yourself within your discipline.

Bedrijfscultuur

The organization is characterized as passionate and international. The internal language is English and employees see hard work also as opportunities for fun.

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