As a Customer Care Employee, you are responsible for managing the entire process from customer inquiries to order management for the DACH-region together with the accountmanager. You act as the connecting link between internal departments such as production, planning, and finance, and the external customer. Communication is key: whether via email, phone, or in-person meetings, you know how to strike the right tone.
Your responsibilities include:
- Managing and processing part requests and orders using CRM systems like Microsoft Dynamics.
- Maintaining close collaboration with regional managers and colleagues, both within and outside Europe.
- Proactively addressing complex customer inquiries and technical specifications, ensuring attention to detail and a high level of customer satisfaction.