We are looking for a Customer Care Representative for an international organization in the Helmond region. As a Customer Care Representative you ensure excellent service, you amaze all customers and surpass their expectations. Whether they contact you via phone or email, you always know what to do, and you do it with a smile. The key responsibilities for this function are:
- You ensure orders (which come in by phone, mail or EDI) are being processed in the ERP system in a correct way. You follow the order from A to Z;
- You monitor the back order file of customers, you inform them about new products, delivery times, products/price changes and do everything in your power to encourage sales;
- You handle all administration (invoices, claims, credit notes, etc.) in an accurate but quick way;
- You answer questions and complaints via telephone, e-mail with customized solutions;
- You work with ERP and CRM systems to answer all questions, register and plan follow up activities;
- Since you’re the one answering all questions you’re the right person to propose improvements for products and services.