Technical Support
bij Urovo Europe
32 - 40 uur
Breda
Are you passionate about technology and like solving complex problems? Do you thrive in an international environment where you can support partners and customers across Europe and do you speak Italian, Polish, French or Spanish? Urovo Europe is looking for a dedicated Technical Support professional to join their growing team. If you have a knack for Android devices and enjoy being the go-to technical expert, this could be the perfect role for you!
Solliciteer direct

As a Technical Support Employee, you are the technical backbone for Urovo's partners, customers, and internal sales team across Europe. You will handle technical questions and problems related to our extensive range of Android-based mobile scanning devices. Your main form of communication will be email, and you will also collaborate directly with our R&D team in China. This is not a direct end-user helpdesk role; you will empower our partners to provide excellent support. Your responsibilities will also include providing online training, managing technical documentation, and occasionally travelling to support your colleagues.

Answering daily technical questions and problem descriptions via email.
Escalating complex issues to the R&D team in China via email and WeChat.
Providing online training to customers and partners on Urovo's software and devices.
Occasionally visiting customers, partners, and attending international exhibitions in Europe.
Structuring and maintaining technical documentation on the internal SharePoint.
Supporting a wide range of over 30 different Android-based devices.

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Solliciteer direct

We are looking for a candidate with a strong affinity for technology and a patient, calm demeanour. You can handle repetitive questions professionally and remain focused when dealing with challenging customer situations. While direct experience with our specific products isn't necessary, a genuine interest in technology and a willingness to learn are crucial.

A strong technical affinity, especially with computers and the Android operating system.
Basic knowledge of Windows, Wi-Fi, and networking is required.
Previous experience in a technical support role, supporting customers via email or phone, is preferred.
An excellent command of English, along with proficiency in French, Polish, Spanish, or Italian, is required.
A patient and calm personality, with the ability to handle pressure and repetitive tasks.
Open to occasional international travel for exhibitions and customer visits.
An educational background in a technical field (MTS level is a great foundation).

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Organisatie

Organisatie- en afdelingomschrijving Urovo Technology was founded in 2006 and is now the fastest growing AIDC manufacturer. The company has created innovative tools and platforms for streamlined device lifecycle management, connecting managers, users, and developers. These solutions simplify device deployment, management, usage, and development, saving 90% in time and manpower costs and boosting efficiency.

We are in the top 5 worldwide, which makes us an important player in our field. Two years after establishing our European branch office, we are entering the stage of expansion in order to work closely together with our European partners. We offer competitive compensation, flexible work hours, and opportunities for growth and advancement. Our team comprises talented individuals who are passionate about providing exceptional customer service and delivering innovative solutions.

Arbeidsvoorwaarden

As a Technical Support professional at Urovo Europe, you can expect:

A full-time position for 32 to 40 hours per week.
Salary depending on your experience
24 days off
Bonus system depending on company results.
Extensive internal training on all our products and software, with continuous support from your manager.
The opportunity for international travel to visit partners and attend major industry exhibitions.
The chance to be part of a close-knit, growing, and international technical support team.

Cultuur

Bedrijfscultuur Urovo Europe has a dynamic, informal, and supportive work culture. As a young and growing organization, we value teamwork and open communication. The hierarchy is flat, and the threshold for asking questions is low, creating an environment where you can lean on your colleagues and learn quickly. We are looking for team players who are eager to grow with the company and contribute to our shared success in a bustling international setting.